We produced 12 videos as part of a help centre showing customers “How To…” this has been a massive success in providing outstanding customer service.
As an ongoing client, Makinex asked to produce a series of 12 videos for their help centre linked to the website. www.makinex.com.au
We produced a style that is easily replicated and memorable, using staff members to answer questions about their products and help customers use the products more effectively.
We injected some personality onto the scripts and Makinex plan to continue adding to this series.
Testimonial
Emma has been working with makinex for the last 24 months, since she started our brand has strengthened, showing us as a leader in our field. We now have a consistent brand that communicates our strengths to our customers. Emma manages a number of projects for Makinex, all of them have been delivered on time and within budget. Our leads have increased by 54% in the last 2 years and due to our brand and marketing activities introduced by emma we have also seen an upturn in sales.
Emma is hardworking, flexible and has become part of our team
Rory Kennard
Rory Kennard – Makinex